Terms and Conditions

Please ensure you read our Terms and Conditions of Sale prior to purchasing goods from the on-line shop or by mail order, by placing an order on-line you are agreeing to these terms and conditions:

General Terms and Conditions

1. On-line shopping and Telephone Mail Order at Till Roll Warehouse is for sale and delivery of goods within mainland United Kingdom only. Other locations may be quoted for, on an individual basis, by request.

2. All prices are in Pounds Sterling and exclude VAT @ 20%. Till Roll Warehouse will try to maintain the price as advertised but we reserve the right to cancel an order placed should the need arrise due to but not limited to instances such as pricing errors or insufficient stock.

3.  Delivery is Free of charge for orders placed for delivery within mainland England* & Wales. Destinations outside this area may incurr additonal charges which are displayed during checkout but before an order is placed.
(These areas include: Ireland, Islands, Some Parts Of Scotland & other off-shore destinations. Some areas of england such as The Isle of Wight also incurr additonal costs.

4. Orders placed before 15:00 Mon-Fri are usually dispatched the same day for Next Working Day Delivery* (next day delivery excludes shipping areas that incurr additonal costs) Where possible we continue to dispatch orders placed after this time at discreton, but we are unable to guarantee the availability of this. please check when placing your order if we will be able to dispatch it that day. On occasion the cut-off time for same day dispatch can be brought forward due to unforseen circumstances, however we will notify anybody affected should this occur.

Occasionally due to circumstances outside our control orders dispatched with our courrier can encounter delays.
under these circumstances Till Roll Warehouse will make all efforts where possible to ensure goods are delivered to you as quickly as possible but we cannot help responsible for these delays.

5. In the exeptional circumstance we are unable to dispatch an order due to insufficient stock, we will contact you within 24 hours to discuss your order and offer an alternative product where possible or advise lead time for delivery.

Till Roll Warehouse tries to maintain a stock of all items within our range, However due to the supply from distributors all items must be subject to availability and may be withdrawn at any time. If your order can not be fulfilled you will be offered an alternative or given a full refund.


6. After placing an order online, you will receive E-mail confirmation of the goods, addresses and any further applicable information relative to your order. Delivery of your order should be assumed to comply with our Terms and conditions and also outlined on our "Delivery Information Page" If a product was to become lost or damaged in transit please contact us as soon as possible, please ensure that you make a comment about any packaging/damaged box when receiving from the courier and record this on the delivery signature documentation. We will arrange with you to replace or repair the goods as quickly as possible. We reserve the right not to replace goods damaged by the courier if they have been signed for in good condition by yourselves.

7. Payment can be made by several Credit card/debit cards by mail order telephone or on line, Alternative you can e-mail your order to us and will send you a pro-forma invoice, on receipt of a cheque or Postal Order made payable to Till Roll Warehouse the goods will be dispatched. Also available now you can telephone your order and pay by your credit/debit card. All orders must be paid for prior to dispatch. If the cardholder address if different from the delivery address we will require both at point of order for security checking and fraud prevention.

8. Credit or Debit card. Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.


9.

Returns

Orders placed incorrectly, or that are no longer required can be returned by the purchaser on request to our customer service department. details for returns are provided on request, and are subject to further terms and conditions outlined prior to accepting any goods back. Shipping of the goods back to our company is the responsability of the purchaser unless otherwise outlined. Goods returned without prior authourisation will not be accepted / credited.

Orders fulfilled incorrectly by Till Roll Warehouse will be collected & replaced at no cost to the customer. please notify us in writing within 48 hours of any error with your order to enable us to rectify it accordingly. failure to do so may result in a claim being refused.


10.

Compatability

Allthough every effort is made to ensure our compatability list is kept up to date we cannot accept liability for any discrepancy or advice given as a result of using the feature. Manufacturers are known to offer different variations of the same model number which in some circumstances have varied sizes of rolls and different consumables. It is also known that as machinery manufactuers bring out new versions of machines they can change the sizes of rolls and types of consumables alltogether, therefore it is not possible to cater for all posibilities, in these situations we aim to post the result for the latest version of machine. Where no result is shown, this does not mean we do not know the sizes or types of product, but rather there could be multiple or variable options - please call us to discuss these results in particular so that we can ensure you obtain the correct product. Our list is intended as a guide only and we strongly reccommend checking any result against machine specifications with either the supplier of the equipment or in your manual. In the event that a purchase is made by using our compatability advice online, we will happily accept goods back for a refund, however the return costs of the goods will fall with the purchaser as we are unable to 100% guarantee any of the results.

Guarantee

If you are unhappy with an item purchased from us, please let us know!! You are our business and if you are unhappy we will make every effort to correct the problem. However, all refunds or returns are entirely at the managements discretion.

Product Quality Guarantee

Till Roll Warehouse prides itself on offering good products and service. If you are unhappy with a product purchased please contact Till Roll Warehouse as soon as possible and we will try to rectify the situation. If you are not entirely happy with your purchase you may return the product, attachments and packaging to ourselves within 7 days of purchase. We will not accept any returns not in original packaging. Please keep all boxes and packaging in event of a fault or any damage must be reported within 24 hours of delivery, we accept no liability after this period. If goods missing or broken please call 0870 850 6535.� Any postage costs for delivery to & from ourselves are billed to customer and cannot be refunded. In case of refund, delivery costs are not refunded. You are welcome to use your own courier, for collection of goods paid in full.

Data Protection

We will not pass your details to any third parties for marketing purposes. However Till Roll Warehouse keeps a full customer database to ensure that a satisfactory service and follow to any enquires is offered. The above terms and conditions apply to the U.K. only and do not affect customers statutory rights.

Copyright

The layout of this page and website remains the property of Till Roll Warehouse under UK copyright law. All logos and pictures remain the property of the applicable manufacturer/UK distributors and are reproduced in reselling their equipment. Any unauthorised duplication of page content or site layout will be deemed a breach of applicable laws.